POBLEM CLAUSE

Thank you for your interest in our natural palm pot brush! We hope to provide you with clear and accurate information to help you solve any queries. Here are some common questions and their answers. If you have any other questions, please feel free to contact us.

1. Product and Use
1.1 What is a natural palm pot brush?
The natural palm pot brush is an environmentally friendly cleaning tool made of natural palm fiber, suitable for cleaning pots, plates and other kitchen utensils. It is favored for its durability and good cleaning ability.

1.2 What types of pots can I use the palm pot brush for?
Our natural palm pot brush is suitable for a variety of pots, including non-stick pots, cast iron pots and stainless steel pots. Please make sure to clean gently when using it to avoid scratching the surface.

1.3 How do I clean and maintain my palm pot brush?
After use, you can rinse the pot brush thoroughly with warm water to ensure that residual food and grease are removed. To extend its service life, it is recommended to wash it regularly with warm water and a small amount of mild detergent and place it in a ventilated place to dry naturally.

2. Order and Delivery
2.1 How do I place an order?
You can browse products through our website and add the required items to the shopping cart, and then follow the checkout process to complete the order.

2.2 What payment methods do you offer?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, etc. All payment processes are encrypted to ensure the security of your information.

2.3 How long does it take to deliver an order?
Generally speaking, the order will be processed and shipped within 3 working days from the date you place the order. The delivery time depends on your geographical location, and it is usually delivered within 7 working days in China.

3. Returns and Refunds
3.1 How can I apply for a return if I am not satisfied with the product?
You can apply for a return within 30 days of receiving the product. Please ensure that the product is unused and in the original packaging. The specific return process is detailed in our Return and Refund Policy.

3.2 How long does it take for the refund to be received?
Once we receive and inspect your return, the refund will be processed and returned to the payment method you used within 5 working days.

4. Product Quality
4.1 Are your palm pot brushes environmentally friendly?
Yes, our palm pot brushes are made of natural materials and are an environmentally friendly cleaning tool. We are committed to using sustainably sourced palm fibers to avoid negative impacts on the environment.

4.2 Is the product certified?
All of our natural palm pot brushes have passed rigorous quality testing and meet US safety and environmental standards.

We are eager to answer your questions and ensure that you are completely satisfied with our products and services! Thank you for your support of our company!